Withit Witch THE HALESOWEN KNITTING CENTRE You  can  Order  From  AVON  at  this  shop

TERMS AND CONDITIONS


Prices of items on the website are subject to change. Full payment, including P&P, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must be made by Telephone or Email. Please do not put card details on any emails, however please state a convenient time of day when it is possible for us to ring you to take your card details unless you would prefer to pay via Paypal. We reserve the right to cancel any order for any reason.


Whilst Withit Witch strives to provide accurate information on this website, it assumes no responsibility for accuracy. All images and yarn details are intended as a guide only.  These terms and conditions may be amended at any time without prior notice by us. Please check this page regularly to ensure you continue to abide by them.


DELIVERY PROBLEMS


Claims for non-delivery cannot be accepted unless we are notified within 30 days of the 'parcel sent' date. We are then in the hands of the Royal Mail Lost Parcel System - please check out the Royal Mail website for more information on this. We cannot be held responsible for items damaged in the post. Most items are sent by Royal Mail - there is a claim form for damaged goods on their website.


If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. Please check at your local Royal Mail sorting office if your order is more than a few days late. Undeliverable parcels are usually held there for a couple of weeks before sending back to us. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. We will email you to say your parcel has been sent so please keep an eye out for it.


Please note your delivery address MUST be the same as the registered address for your payment card.


CANCELLATION POLICY & RETURNS PROCEDURE


The Internet Distance Selling rules allow you a cooling off period. This means you have the right to cancel your whole order within 7 working days from the day after you receive the goods without giving a reason. You must email us at enquiries@withitwitch.co.uk before you send the parcel back and we will email back a returns number. No returns can be accepted without prior contact and a returns number.


All goods must then be returned to us unused in the original packaging and in a saleable condition, along with the returns number and invoice, so that we will receive it within 14 days of the date of your receipt, using a recorded delivery service, at your own cost. This is for your own protection as we cannot be held responsible for goods that don't arrive. Orders where goods are received back later than 14 days of receipt or without previously contacting Withit Witch to obtain a returns number, will be charged a 15% (minimum £1.25) restocking fee.  A refund of goods will be made within 28 days of Withit Witch receiving the goods back in a suitable condition for reselling, assuming the above conditions have been followed. Please note there will be no refund for postage and packing charges.  Special Offers, Discontinued Lines, End of Line, Pre-orders, Special Orders, Books and Pattern Leaflets are non-returnable under any circumstances.


The cooling off period does not apply to traders or if you are re-selling the goods.


Withit Witch takes the utmost care in ensuring you get what you order. If however any items received are not what was ordered or are faulty, you must notify us by emailing enquiries@withitwitch.co.uk or telephoning 0121 550 0201 within 7 days of receipt.


All of the above do not affect your statutory rights.


CUSTOMER SERVICES


If you have any queries or complaints regarding our products or services please contact us by telephone on 0121 550 0201, Monday to Friday 9.00am - 1.00pm (excl Thurs). We will send an acknowledgement within 3 working days and strive to resolve any problems within 5 working days. These times may be extended during certain times.


CONTACT DETAILS


Withit Witch

The Halesowen Knitting Centre

75 High Street

Halesowen

West Midlands

B63 3BQ

United Kingdom


Email  - enquiries@withitwitch.co.uk


TELEPHONE

0121 550 0201

9am - 1pm Mon to Fri (excl Thurs)

Please do not phone outside these times

Closed all UK Bank Holidays


We are sorry but we do not accept cheques, Cash, Money Orders, Bank Drafts or Postal Orders


PRIVACY STATEMENT

Withit Witch is committed to protecting your privacy. We do not disclose customers’ details to third parties and we comply with the Data Protection Act 1998


The information we collect from you is only used to process your order and notify you of stock status. The required information includes Your Full Name (as shown on card), Card Holders Registered Home Address (this must be your Delivery Address), Phone Number and Email Address (if applicable), Credit or Debit Card Number, expiry date, start date, issue number (if on card) and CV number. We do not store your Card Details in an easily retrievable fashion so you will need to let us know these details every time you order. You can request what information we hold at any time by emailing us. If you find any problems we will delete or correct them promptly.