TERMS AND CONDITIONS Prices    of    items    on    the    website    are    subject    to    change.    Full payment,   including   P&P,   is   required   with   all   orders.   All   prices are   in   UK   Pounds   and   include   VAT   (EU).   All   orders   must   be made   by   Telephone   or   Email.   Please   do   not   put   card   details on   any   emails,   however   please   state   a   convenient   time   of   day when   it   is   possible   for   us   to   ring   you   to   take   your   card   details unless   you   would   prefer   to   pay   via   Paypal.   We   reserve   the   right to cancel any order for any reason. Whilst   Withit   Witch   strives   to   provide   accurate   information   on this    website,    it    assumes    no    responsibility    for    accuracy.    All images   and   yarn   details   are   intended   as   a   guide   only.      These terms   and   conditions   may   be   amended   at   any   time   without prior   notice   by   us.   Please   check   this   page   regularly   to   ensure you continue to abide by them. DELIVERY PROBLEMS Claims   for   non-delivery   cannot   be   accepted   unless   we   are notified   within   30   days   of   the   'parcel   sent'   date.   We   are   then   in the   hands   of   the   Royal   Mail   Lost   Parcel   System   -   please   check out   the   Royal   Mail   website   for   more   information   on   this.   We cannot   be   held   responsible   for   items   damaged   in   the   post. Most   items   are   sent   by   Royal   Mail   -   there   is   a   claim   form   for damaged goods on their website. If    the    parcel    is    returned    to    us    as    'non-deliverable'    we    will charge   postage   at   cost   to   us   to   re-send   the   parcel.   Please check   at   your   local   Royal   Mail   sorting   office   if   your   order   is more   than   a   few   days   late.   Undeliverable   parcels   are   usually held   there   for   a   couple   of   weeks   before   sending   back   to   us. Royal   Mail   should   leave   a   card   if   they   try   to   deliver   while   you are   out   but   do   not   rely   on   this.   We   will   email   you   to   say   your parcel has been sent so please keep an eye out for it. Please   note   your   delivery   address   MUST   be   the   same   as   the registered address for your payment card. CANCELLATION POLICY & RETURNS PROCEDURE The    Internet    Distance    Selling    rules    allow    you    a    cooling    off period.   This   means   you   have   the   right   to   cancel   your   whole order   within   7   working   days   from   the   day   after   you   receive   the goods     without     giving     a     reason.     You     must     email     us     at enquiry@withitwitch.co.uk   before   you   send   the   parcel   back and   we   will   email   back   a   returns   number.   No   returns   can   be accepted without prior contact and a returns number. All   goods   must   then   be   returned   to   us   unused   in   the   original packaging   and   in   a   saleable   condition,   along   with   the   returns number   and   invoice,   so   that   we   will   receive   it   within   14   days   of the   date   of   your   receipt,   using   a   recorded   delivery   service,   at your   own   cost.   This   is   for   your   own   protection   as   we   cannot   be held    responsible    for    goods    that    don't    arrive.    Orders    where goods    are    received    back    later    than    14    days    of    receipt    or without   previously   contacting   Withit   Witch   to   obtain   a   returns number,   will   be   charged   a   15%   (minimum   £1.25)   restocking fee.      A   refund   of   goods   will   be   made   within   28   days   of   Withit Witch   receiving   the   goods   back   in   a   suitable   condition   for reselling,   assuming   the   above   conditions   have   been   followed. Please   note   there   will   be   no   refund   for   postage   and   packing charges.      Special   Offers,   Discontinued   Lines,   End   of   Line,   Pre- orders,   Special   Orders,   Books   and   Pattern   Leaflets   are   non- returnable under any circumstances. The   cooling   off   period   does   not   apply   to   traders   or   if   you   are re-selling the goods. Withit   Witch   takes   the   utmost   care   in   ensuring   you   get   what you   order.   If   however   any   items   received   are   not   what   was ordered     or     are     faulty,     you     must     notify     us     by     emailing enquiry@withitwitch.co.uk   or   telephoning   0121   550   0201   within 7 days of receipt. All of the above do not affect your statutory rights. CUSTOMER SERVICES If   you   have   any   queries   or   complaints   regarding   our   products or   services   please   contact   us   by   telephone   on   0121   550   0201, Monday   to   Friday   10.00am   -   1.00pm   (excl   Weds/Thurs).   We   will send   an   acknowledgement   within   3   working   days   and   strive   to resolve   any   problems   within   5   working   days.   These   times   may be extended during certain times. CONTACT DETAILS Withit Witch The Halesowen Knitting Centre 75 High Street Halesowen West Midlands B63 3BQ United Kingdom Email  - enquiry@withitwitch.co.uk TELEPHONE 0121 550 0201 10am - 1pm Mon to Fri (excl Weds/Thurs) Please do not phone outside these times Closed all UK Bank Holidays We   are   sorry   but   we   do   not   accept   cheques,   Cash,   Money Orders, Bank Drafts or Postal Orders PRIVACY STATEMENT Withit   Witch   is   committed   to   protecting   your   privacy.   We   do not   disclose   customers’   details   to   third   parties   and   we   comply with the Data Protection Act 1998 The   information   we   collect   from   you   is   only   used   to   process your    order    and    notify    you    of    stock    status.    The    required information   includes   Your   Full   Name   (as   shown   on   card),   Card Holders   Registered   Home   Address   (this   must   be   your   Delivery Address),   Phone   Number   and   Email   Address   (if   applicable), Credit   or   Debit   Card   Number,   expiry   date,   start   date,   issue number   (if   on   card)   and   CV   number.   We   do   not   store   your Card   Details   in   an   easily   retrievable   fashion   so   you   will   need   to let    us    know    these    details    every    time    you    order.    You    can request   what   information   we   hold   at   any   time   by   emailing   us.   If you find any problems we will delete or correct them promptly.